At Australian Innovate, we are committed to providing high-quality products and services. However, please understand that certain aspects of our services, such as site visits, are unique and involve complex factors that may affect the cost and feasibility of your project. Therefore, we want to clarify our return policy to ensure a clear understanding of our terms and conditions.

1. Site Visits

1.1. Non-Refundable: We do not offer returns or refunds for site visits. The fee for a site visit is non-refundable.

1.2. Cost Deduction: If you choose to proceed with your project after the site visit, the total cost of the site visit will be deducted from the total contract pricing.

1.3. Cost Variations: The cost of your project may vary based on various factors that we cannot foresee in advance. These factors include, but are not limited to:

  • Structural Integrity of the House
  • Soil Suitability for Footings
  • Wind Loadings
  • Complexity of Design
  • Underground or Above-Ground Utilities
  • Compliance with Fire Hazard Regulations
  • Compliance with Building Code Regulations

2. Understanding Cost Variations

2.1. Transparency: We are committed to transparency in our cost estimates. While we strive to provide accurate estimates, it's important to acknowledge that unforeseen factors can impact the final cost.

2.2. Communication: Throughout the project, we will communicate any significant cost variations resulting from the factors mentioned above. Our goal is to ensure that you are fully informed and understand any adjustments to the project cost.

3. Your Responsibilities

3.1. Review and Acceptance: Before initiating any project, it is your responsibility to review and accept the initial estimate, acknowledging that the final cost may vary based on site-specific conditions and regulatory requirements.

4. Modifications and Cancellations

4.1. Modifications: If you wish to make modifications to your project after the site visit, we will provide updated cost estimates based on the changes.

4.2. Cancellations: Should you decide to cancel the project after a site visit and after signing the contract, the contract clauses will come into play, and the non-refundable site visit fee will be deducted from any applicable refunds or contract balances.

5. Contact Us

If you have any questions or concerns about our return policy, please feel free to contact us at:

Email: ausinnovate@outlook.com Phone: 0432 183 475